Passengers disembark from WestJet’s first-ever flight into Cranbrook. Paul Rodgers photo.

WestJet most punctual airline in Canada, report says

Air Canada, meanwhile, earned 20th place

WestJet Airlines Ltd. is the most punctual airline in Canada, according to a travel data provider.

The Calgary-based carrier placed sixth among airlines in North America last year, OAG said in its annual report examining on-time performance.

The report also lists WestJet at No. 15 among low-cost carriers worldwide, with 79 per cent of its flights on-time.

Air Canada squeaked into the so-called punctuality league, placing 20th among “mega airlines” behind the big U.S. carriers as well as British Airways, Lufthansa, and Air China.

The Montreal-based airline’s on-time performance was 66 per cent, the report said.

Calgary and Edmonton were the only Canadian airports to reach the top 20 for on-time performance, placing 17th and 20th in the large and medium categories, respectively. Notably absent were Toronto, Montreal and Vancouver.

The report defines on-time performance (OTP) as flights that arrive or depart within 15 minutes of their scheduled times.

Despite a rising tide of frustration against airlines as fees increase and seat space shrinks, OAG data analyst John Grant said airlines and airports “are reaching near peak operational OTP across the world.”

Complaints about airline service in Canada increased more than 570 per cent between 2015-16 and 2017-18, according to the Canadian Transportation Agency.

The vast majority of the 5,565 passenger complaints in 2017-18 were against Canadian carriers. Flight disruptions and baggage issues were the most common reason.

Nonetheless, Air Canada’s operating revenues rose nearly seven per cent year over year to $14.76 billion in the first nine months of 2019.

“It tends to say that customers like to complain, but it doesn’t have a big impact on their buying behaviour,” said Robert Kokonis, president of Toronto-based consulting firm AirTrav Inc.

“You look at the spread between the top North American (airlines), Delta — 83.56 per cent — and Air Canada — 66.42 per cent — that’s a 17 percentage point spread between the carriers, which is quite significant,” Kokonis said.

READ MORE: ‘Unruly’ passenger causes security breach, damages B.C.-bound WestJet plane

Six U.S. airlines made it into the punctuality pantheon among mega airlines — defined as more than 30 million seats scheduled for departure in 2019 — including Delta Air Lines, Southwest Airlines, American Airlines, United Airlines, JetBlue and Alaska Airlines.

At fourth place among the mega carriers, Delta was the top North American airline in the category with nearly 84 per cent of its flights on-time.

“Delta’s continued OTP dominance is remarkable given the size and range of its operations,” Grant said in a release.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Couple wonders who’s in the Cariboo picture that’s been on their walls for years

‘We’re looking really to find out who they might be’

Abbotsford homeless advocate killed by RCMP in Lytton

Barry Shantz spearheaded getting harm-reduction services in city, changing bylaws around homeless

Man killed by police in Lytton called 911, asking to be shot: RCMP

Howard Schantz, also known as Barry Schantz was killed following a standoff at his Lytton home

Episode of ‘Twilight Zone’ TV series to film in Ashcroft

Production has already started on the episode, to be called ‘A Small Town’

B.C. reports first coronavirus in Vancouver region

First patient visited Wuhan, China, reported symptoms

‘Very disrespectful’: Headstones at Okanagan cemetery damaged by excavation crew

Headstones at Enderby’s Cliffside Cemetery mistakenly driven over by excavation crew

Northern B.C. bus service to continue, but some fares jump

Updated fare schedule to be posted on BC Bus North’s website on Friday

Despite reports of decline, birds flocking to national parks in Canadian Rockies

Recent studies suggest overall bird population has slid by three billion since 1970

Former UN committee member defends stance on B.C.’s Coastal GasLink pipeline

First Nations LNG Alliance accused UN committee, human rights watchdog of not doing their research

Opioid crisis to blame for shorter life expectancy in B.C. men, says Stats Can

Opioid crisis held responsible for declining life expectancy

Earthquake on top of highway closure a wake up call for Island’s West Coast

“When someone says, ‘Be prepared for 72 hours,’ that means exactly that: be prepared.”

Pregnant B.C. woman stuck in Wuhan, the epicentre of coronavirus outbreak

Woman is due to give birth in Wuhan, China unless she can get out

Most Read