Jessica Peters is a reporter at the Chilliwack Progress.

Jessica Peters is a reporter at the Chilliwack Progress.

COLUMN: Models of care have varied greatly between ICBC and WorkSafe

Fighting to prove serious injuries doesn’t help anybody

When I was 15, I was hit by an excessive speeder (113km/h) from behind on a narrow highway. I was on a bicycle and without a helmet.

I hit the bumper, the hood, the windshield, the ground. I had moved into the oncoming lane because his driving was erratic — or at least that’s what we can piece together because in 28 years I’ve not recalled that moment. There was a dip in the road and he lost sight of me, so he changed lanes, too.

I had to fight with ICBC from the time an adjuster snuck into my room on the children’s ward, to when I turned 19. I had to prove my pain, both mentally and physically. I had to prove it repeatedly. My friends had to speak on my behalf, and be misquoted by ICBC’s adjusters. My parents came under scrutiny. My decision making was questioned.

In the end, I was found half at fault. By the time I paid the law firm, I had $30,000 and change in my pocket. Just enough to ride me through college without needing a part-time job. Considering my skull had been split at the back like a melon just four years prior, it seemed like a good enough trade off.

I’m 43 and still suffer with pain. The money and support, in the form of paid physiotherapy, is long gone.

READ MORE: ‘Fault matters’ at ICBC, injured people matter more, B.C. premier says

Contrast that to just a few years ago when I was in a head-on collision with a semi truck. I was working and so was the other driver, which means this kind of vehicle incident falls under the purview of WorkSafe BC.

Worksafe has a mandate to keep insurance premiums low, while getting workers back to the job site as soon as possible. That means a few things. It means that they get you into their specialists as soon as possible. It means they work hard to rehabilitate you, while educating you about going back to work safely.

I suffered a concussion, whiplash, three broken bones in my dominant hand, and trauma. Airbags stretched the right side of my body so my head was tilted back, while my gear shift (right) hand slammed into the car itself.

This was going to be a long process to heal. In the days after the accident I wondered if I would ever even write again. I had been through ICBC before, and that was my only knowledge of post-accident care. But I didn’t have to prove my pain to anyone. Nobody doubted my injuries. They inquired and cared and looked for ways to help me.

I was given full access to a long menu of services, from hand physiotherapy to an intensive, long term, daily concussion clinic.

This was an entirely different beast of burden — and the entire time, my pay was being covered by WorkSafe. Of course, this insurer is not without its own limitations and faults. There is a lot of paperwork for both the patient and their doctors. There can be lags in pay, and not every WorkSafe phone representative is trained in empathy.

READ MORE: VIDEO: B.C. to reduce ICBC rates, further restrict people from suing

As I healed and was back at work, it got harder and harder to get a return phone call. But they got me there, and just in a matter of months. They even provided an occupational therapist who worked hard with my employer to make sure the gradual return to work was manageable for everyone.

No, there will be no big balloon payment at the end of a long legal battle. But when I look back in retrospect, immediate care and attention, free and easy medical access, and emotional support has a value as well.

Of course, there’s no telling how the announced changes to ICBC will roll out, or if they’ll be similar to WorkSafe’s model of care. But if they at least start caring about injured parties, I predict we’ll all be better off.


 

Do you have something to add to this story, or something else we should report on? Email:
news@hopestandard.com

@CHWKcommunity
Like us on Facebook and follow us on Twitter.

ColumnICBCOpinion

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kimberley case counts not at the point for 18 years and older community vaccination, says Interior Health. (File photo)
Many factors considered for smaller community-wide vaccination: Interior Health

East Kootenay resort town’s COVID-19 situation not at the point of community-wide vaccination, say officials

The BC Wildfire Service is urging caution amid forecasts of strong winds throughout the Kamloops Fire Centre. (BC Wildfire Service photo)
Strong winds forecasted for Kamloops Fire Centre, BC Wildfire service urges caution

“Wind can cause grass fires to spread very quickly,” says the BC Wildfire Service

A woman wears a protective face covering to help prevent the spread of COVID-19 as she walks past the emergency entrance of Vancouver General Hospital in Vancouver, B.C., Friday, April 9, 2021. THE CANADIAN PRESS/Jonathan Hayward
54 more cases of COVID-19 in Interior Health

Thirty-two people in the region are in hospital with the virus, 11 of them in intensive care

The freed osprey keeps a wary eye on its rescuers after being deposited on its nest. (Photo credit: Greg Hiltz)
Hydro crew in Ashcroft gets osprey rescue call-out they won’t soon forget

Bird was tangled in baling wire hanging from a hydro pole, necessitating a tricky rescue

Hesco baskets were first used outside the Cache Creek fire hall in 2020 (pictured), and have once again been put in place as a pre-emptive measure to safeguard the hall against possible flooding. (Photo credit: Barbara Roden)
Cache Creek taking pre-emptive measures to prevent flooding

Sand and sandbags will soon be available for all residents who need them

Canadian Prime Minister Justin Trudeau and United States President Joe Biden smile as they say farewell following a virtual joint statement in Ottawa, Tuesday, February 23, 2021. THE CANADIAN PRESS/Adrian Wyld
Trudeau pledges to cut emissions by 40% to 45% by 2030, short of U.S. goal

Trudeau announced target during a virtual climate summit convened by U.S. President Joe Biden

MLA Shirley Bond, right, answers questions during a press conference at Legislature in Victoria, B.C., on February 19, 2019. THE CANADIAN PRESS/Chad Hipolito
Former B.C. gaming minister says she wasn’t told directly about dirty cash flowing to casinos

Shirley Bond said Thursday civil forfeiture, gang violence and gambling addiction were also major concerns in 2011

RCMP Constable Etsell speaks to tourists leaving the area at a police roadblock on Westside Road south of Fintry, B.C., Thursday, July 23, 2009. THE CANADIAN PRESS/ Yvonne Berg
B.C. police say they take ‘exception’ to conducting roadblocks limiting travel

Asking the police to enforce roadblocks exposes officers to further risk and possible COVID-19 infections, says federation president Brian Sauve

As part of the province’s strategy to combat the opioid overdose crisis, take-home naloxone kits have been distributed throughout the province. (Courtesy of Gaëlle Nicolussi)
Vancouver Island could be at its worst point of overdose crises yet: medical health officer

Island Health issued overdose advisories for Victoria, various communities in the last two weeks

BC Hydro released a survey Thursday, April 22. It found that many British Columbians are unintentionally contributing to climate change with their yard maintenance choices. (Pixabay)
Spend a lot of time doing yard work? It might be contributing to climate change

Recent BC Hydro survey finds 60% of homeowners still use gas-powered lawnmowers and yard equipment

Journal de Montreal is seen in Montreal, on Thursday, April 22, 2021. The daily newspaper uses a file picture of Prime Minister Justin Trudeau dressed in traditional Indian clothing during his trip to India to illustrate a story on the Indian variant of the coronavirus. Paul Chiasson/The Canadian Press
Montreal newspaper blasted for front-page photo of Trudeau in India

Trudeau is wearing traditional Indian clothes and holding his hands together in prayer beside a caption that reads, ‘The Indian variant has arrived’

Nanaimo RCMP say a man was injured while pouring gunpowder on a backyard fire in Harewood on Wednesday, April 21. (File photo)
Nanaimo man hospitalized after pouring gunpowder onto backyard fire

RCMP investigating explosion in Harewood also came across a still for making alcohol on property

Provincial health officer Dr. Bonnie Henry arrives for briefing on the COVID-19 situation, B.C. legislature, Oct. 26, 2020 (B.C. government)
B.C. sees 1,006 COVID-19 cases Thursday, ‘alarming’ 502 in hospital

Vaccine bookings for people aged 60 and older set to start

Most Read